RETURNS


Due to the custom nature and low volume production of our handcrafted goods, we only accept returns if the product and its packaging are in its original condition or you believe you received a product that features defects from our craft process. In either case, you must send it back within 14 days of the package's arrival to your address if purchased online or 14 days from the original purchase date if bought in person along with a paper or digital receipt. Note, we do not accept returns or refunds on custom orders unless there was an obvious defect or mistake on our part.

If it is a defect related issue, or we sent you the wrong item we will obviously do our best to fix the problem and cover the cost of the return and/or refund you. We hope to avoid mistakes like these but they are possible. Making sure you receive a product that is up to our standards and your satisfaction is most important to us.

If it is still in the original packaging and unused but you wish to return because you ordered the wrong item or you simply don't want it anymore, we will grant a refund once we have received the item back to our address in its original condition. You are responsible for the cost and method of return shipping. We recommend a carrier with tracking options.

If you wish to return your item or have any issues at all with our product and service please contact our email first. We hope to help resolve any issues and have you leave as a satisfied customer and friend.

info@wellsrivetcompany.com

916.790.3632